Missing older UCLive emails and OneDrive files
Identified - IT Services are aware of an issue affecting UCLive emails older than 6 months, and OneDrive files that have not been modified for 6 months, causing these emails and files to disappear. We are working with Microsoft to resolve this issue, and missing emails should be restored over the next couple of weeks. OneDrive files will need to be manually restored by users, however we will provide more details about this process soon.

Should you be affected by this issue and need to access older UCLive emails or OneDrive files, please contact the IT Service Desk as we can assist with urgent recoveries.

A further update will be provided early next week.
Jan 15, 10:44 NZDT
Network Operational
Campus Internet Operational
Campus WiFi Operational
Campus Wired ? Operational
Virtual Private Network (VPN) Operational
Communications Degraded Performance
Email - Students Degraded Performance
Email - Staff Operational
PABX Phone System ? Operational
Skype for Business Operational
Zoom Operational
Infrastructure Operational
Desktop Operational
Server Operational
Storage Operational
Database Operational
Audio Visual Operational
Student Management System Operational
myUC Operational
Jade Operational
OurUC Operational
connectUC Operational
Enterprise Services Degraded Performance
Echo360 ? Operational
LEARN (Moodle) Operational
PeopleSoft (UCPeople) Operational
Office 365 Degraded Performance
Identity & Access Management Operational
UC Website Operational
Terminal 4 (T4) Operational
UC Intranet Operational
UC Wiki Operational
SharePoint (UC Share) Operational
Software & OS Deployments (SCCM) Operational
Support Centres Operational
IT Service Desk Operational
UC Health & Call Centres Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Deploy latest NVIDIA display driver to all Windows 10 SOE computers with NVIDIA graphic card installed Jan 24, 17:00-17:20 NZDT
On Friday 24th January at 05:00 p.m, the latest NVIDIA Display Driver version 441.12 will be deployed to all Windows 10 SOE computers with NVIDIA graphic card installed via SCCM, it will install within Maintenance Window at 10:00 p.m, and a system restart will be forced after the installation.

RFC# R61858
Posted on Jan 22, 15:46 NZDT
Windows Desktop and Server and Linux Server Patching Jan 29, 21:00-22:30 NZDT
Windows and Linux patches will be released to clients using the ITS system update services during the week of 27th January 2020
Red Hat Enterprise Linux servers will install any outstanding updates based on the schedule below:
Patching Test: Installing from 9pm 22/1/2020, rebooting after patch installation.
Patching Prod: Installing from 9pm 29/1/2020, rebooting after patch installation.

RFC# R59889
Posted on Jan 20, 09:48 NZDT
Past Incidents
Jan 23, 2020

No incidents reported today.

Jan 22, 2020

No incidents reported.

Jan 21, 2020
Wireless LAN Controller Software Update
Completed - The scheduled maintenance has been completed.
Jan 21, 23:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 NZDT
Scheduled - On Tuesday 21st January 2020 from 9pm IT Services will be performing scheduled maintenance of the Wireless Network.

The target time frame for this maintenance window is approximately 2 hours.

Wireless connectivity will be temporarily unavailable for up to 15 minutes during these scheduled works.

RFC# R61820
Jan 9, 16:01 NZDT
Jan 20, 2020
Online Canterbury Card top up not working
Resolved - The issue affecting performance of the Online Canterbury Card top up has now been resolved.
Jan 20, 09:30 NZDT
Investigating - Online Canterbury Card top up not working but EFTPOS top up stations in the library are working.
This is currently being investigated.
We apologise for any inconvenience.
Jan 17, 17:08 NZDT
UCCheckout
Resolved - The issue affecting performance of the UCCheckout has now been resolved.
Jan 20, 09:29 NZDT
Update - We are continuing to investigate this issue.
Jan 17, 17:13 NZDT
Investigating - UC Checkout is not working.
This is currently being investigated.
We apologise for any inconvenience.
Jan 17, 17:13 NZDT
Jan 19, 2020
Microsoft Critical Windows Updates for Windows Servers and Desktop Computers
Completed - The scheduled maintenance has been completed.
Jan 19, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 05:00 NZDT
Scheduled - A spoofing vulnerability exists in the way Windows CryptoAPI (Crypt32.dll) validates Elliptic Curve Cryptography (ECC) certificates.
The security update addresses the vulnerability by ensuring that Windows CryptoAPI completely validates ECC certificates.

All Lecture Theatre and Workroom Windows SOE PCs using SCCM, the updates will install automatically on Friday 17th January at 10:00 p.m.
All Staff and Postgraduate Windows SOE PCs using SCCM, the updates will install automatically on Saturday 18th January at 10:00 p.m.
Windows Servers will update and reboot based on their policy (generally between 1 and 3 am of the Sunday following release).


RFC# R62060
Jan 16, 17:00 NZDT
Jan 18, 2020
Network Outage
Completed - The scheduled maintenance has been completed.
Jan 18, 10:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 08:00 NZDT
Scheduled - Tomorrow (Saturday, 18th January) starting at 8am the following buildings will experience one or more network outages of up to 10 minutes as a network router is rebooted in order to fix an issue.

Meremere
Karl Popper
Psychology Staff
Psychology-Sociology
Geography
Music

The target time frame for this outage window is approximately 2 hours.

RFC# R62139
Jan 17, 15:18 NZDT
Network Router software upgrade
Completed - The scheduled maintenance has been completed.
Jan 18, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:00 NZDT
Scheduled - On Saturday 18th January between 7am and 8am the following buildings and networks will experience an up to 10 minute loss of connectivity to the rest of the campus while network router software is upgraded:

Rehua
Wireless networks
Halls of Residence
Staff Club
Emergency Operations Centre
Angus Tait (excluding data centre)
IT Staff building
Remote offices and field stations

RFC# R62007
Jan 15, 15:00 NZDT
Jan 17, 2020
Self Service Portal outages
Resolved - The issue affecting performance of the Self Service Portal (assist.canterbury.ac.nz) and the IT Technical Portal earlier this week has now been resolved.
Jan 17, 16:16 NZDT
Monitoring - System maintenance has been performed and both the Self Service Portal and Technical Portal are now available again. We will be monitoring system performance over the next couple of days in case of a recurrence of the previous issues.
Jan 15, 16:52 NZDT
Update - In order to address the performance issues, system maintenance is going to be performed from 4pm today (Wednesday 15 January). This will mean an outage of up to 2 hours for both the Self Service Portal and the Technical Portal.

We apologise for any inconvenience this outage may cause.
Jan 15, 12:57 NZDT
Investigating - The Self Service Portal (assist.canterbury.ac.nz) is currently experiencing brief intermittent outages. Investigation is underway to determine the cause and resolve this issue.

This issue also impacts the Technical Portal used by IT Services and other areas of the University.
Jan 15, 10:50 NZDT
Jan 16, 2020
Network outage Thursday 16 January
Completed - The scheduled maintenance has been completed.
Jan 16, 07:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:30 NZDT
Scheduled - On Thursday 16th January between 6:30am and 7:30am the following buildings and networks may experience an up to 10 minute loss of connectivity to the rest of the campus while network router software is upgraded:
Puaka - James Hight
Matariki
Okeover
Warehouse
Recreation Centre
UBS
Haere-Roa
Meremere
Karl Popper
Psychology Staff
Psychology-Sociology
Geography
Music

RFC# R61809
Jan 9, 14:00 NZDT
Jan 14, 2020
myUC is offline until New Zealand Secondary Schools results are released.
Completed - The scheduled maintenance has been completed.
Jan 14, 11:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 17:02 NZDT
Scheduled - myUC is offline until New Zealand Secondary Schools results are released.
Jan 10, 16:47 NZDT
Network outage Tuesday 14 January
Completed - The scheduled maintenance has been completed.
Jan 14, 07:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:30 NZDT
Scheduled - On Tuesday 14th January between 6:30am and 7:30am the following buildings and networks may experience an up to 10 minute loss of connectivity to the rest of the campus while network router software is upgraded:
Ernest Rutherford
Beatrice Tinsley
James Logie

RFC# R61808
Jan 9, 13:55 NZDT
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

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